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SUPPORT CENTRE
- We
suggest that you add this page to your favourites
At Delicate Secrets, we
are striving to take customer service to a higher level.
From the minute you become a Member you'll feel
completely at ease with our personal, friendly customer
care service. We understand your needs and that dealing
with support issues should be a pleasant experience --
not the hair-raising, stressful nightmare that many
people go through with other firms. We are well known
for having a fast, friendly, and caring support team. We
strive to make every support experience as gratifying as
possible. Great customer care isn't just a dream -- it's
a reality...
Online manuals are
offered for the operation of the Web
Hosting and the eShop. These are provided
for clients to learn about their business and to be in
control via self- management.
For those who choose to engage one of our Professionals
to perform these tasks this option is offered via our Professional
eShop Support
on a pay per ticket basis or Annual
Unlimited basis.
Choices - why our
Support makes the difference!
Important - To
assist with a prompt responses to questions/support
issues we ask all our Members in their Welcome letter to
use this Support Ticket system.
Be Aware - requests by other means may incur significant
delays.
Because
up to 95% or more of site access issues are Internet
Network related please check your
Internet
Network here
before
opening a Support Ticket - thankyou!
If you require the
assistance of one of our Web Designers, Professional Developers for
Programming (.php coding)
or Database Management (mySQL) then we offer the
following. (Understandably our Professionals
operate on a fee for service basis)
Every Support Ticket is
followed up by a supervisor within 24 hours. If you open
up a Support Ticket - not only will you be guaranteed of
fast response. If your problem was not handled to your
satisfaction, email the support supervisor and they will
take responsibility for the ticket and ensure that the
issue is urgently addressed.
Professional
Consultancy Service
Contact Us
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