NOTE: the following information is supplied for assistance and is used at your own risk - if unsure you may wish to contact your local computer professional.

If you experience issues connecting to your web site in most cases this is a Network Issue (ISP connections etc). 
Please complete the following steps before opening a Support Ticket.

Pinpointing a Problem/Testing Other Sites.

You can test your connection to other sites using the command-line Ping utility on your computer. You can find out where the problem is in the connection to any given site using the command-line

1) To ping www.yourdomainname.com: = insert your actual domain name with extension

• Open a command prompt (Start | Programs | MS Dos Prompt). (See more instructions)
• At the C:\ command prompt type
  ping www.yourdomainname.com
  and press Enter.
• This will give you a low, high, and average RTT value. You can test any URL this way.

If you receive an incomplete message please contact your ISP for a Network update.
If the Network is fine then open Support Ticket #1 and detail the issues and error messages you receive.